Shipping & Returns

SHIPPING:

• Each Thomas Slim item is made to order, with a 2 WEEK lead time (excluding delivery).  This allows our team to individually craft your item and ensure that it meets our very exacting standards.
• We provide free UK signed-for shipping.
• We now offer Royal Mail International shipping for £15 – up to 18 working days delivery.
• Free for orders over the value of £100.00, to Europe and the US.

These are standard delivery times but if you require your order more quickly, do contact our customer service at ask@thomasslim.co.uk and we can assess what options might be possible.

When we have dispatched your order, an email will be sent to you confirming that your purchase is on its way.

CUSTOMS & VAT:

• Please be aware that on International orders, customs and import duties may be applied when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
• Do look out for an email or paper slip from your local customs office or post office to process these charges.
• If your parcel is held in customs, please note that we do not have control over this and you or the recipient will need to contact your local customs office for further assistance.
• To see if you are likely to be charged tax or import fees, you may find the following link useful: Resource
• Do be aware that this is an independent resource and not controlled or updated by us.

RETURNS:

• Each of our products carries with it Thomas Slim’s unique Guarantee of Quality. Should any product not live up to your expectations, we will offer you a complete refund.
• Should such a case ever arise, please contact our Customer Service team on ask@thomasslim.co.uk to arrange the return of the item and begin the refund process.